South Woodham Ferrers • Cold Norton • North Fambridge • Althorne • Burnham-on-Crouch • Southminster • Bradwell-on-Sea • Wickford • Battlesbridge • Rettendon • East Hanningfield • Purleigh • Chelmsford • Airports
Terms & Conditions
Terms & Conditions
Effective date: 12 January 2026
1. Who We Are
Woodham Taxi (“Woodham Taxi”, “we”, “us”, “our”) is operated by WOODHAM TAXI LTD, company number 16956400, with registered office at 9a Trinity Square, South Woodham Ferrers, Chelmsford, England, CM3 5JX.
You can contact us at info@woodhamtaxi.co.uk or by telephone on 0333 00 66 331.
2. About These Terms
These Terms & Conditions apply to bookings made with Woodham Taxi through our website, by phone or message, and through the Woodham Taxi customer app.
By placing a booking with us, or by using our website or customer app to arrange a booking, you agree to these terms.
Nothing in these terms affects any rights you have under applicable law.
3. Our Services
Woodham Taxi provides pre-booked passenger transport services, including local journeys and airport transfers, subject to availability, operational constraints and any applicable licensing requirements.
All bookings are subject to acceptance. We may refuse a booking where we cannot verify payment, where availability is insufficient, where the booking details are incomplete or inaccurate, or where there is a safety, legal or operational reason not to proceed.
Where lawful and operationally necessary, we may use another appropriately authorised driver, vehicle or operator to fulfil your booking.
4. Customer App Accounts
You will need an eligible account to use Woodham Taxi customer app booking features.
App sign-in is through supported sign-in methods made available by us, including Google Sign-In or Sign in with Apple.
You must ensure your account details are accurate and kept up to date. You are responsible for activity carried out through your account unless caused by our error or by unauthorised access for which you are not responsible.
You must be at least 18 years old to create and use an account for booking and payment.
5. How Bookings Are Made
To place a booking, you must provide accurate pickup, destination, timing and contact details, together with any other information reasonably requested by us.
For app bookings, you must review the journey details and fare shown before confirming payment.
A booking request is not accepted until we confirm it. For app bookings, confirmation happens only after payment has been successfully authorised or otherwise verified through our booking system and a booking confirmation or reference is issued.
For bookings made directly by phone or message, acceptance will be confirmed by us directly.
If payment cannot be verified, the booking is not confirmed and we may cancel or reject the request.
The booking reference shown in your app confirmation, receipt or confirmation message is the reference you should use for all queries about that booking.
6. Fares and Charges
The fare shown or quoted is based on the booking details provided at the time of booking.
Where the app displays a fare before checkout, that fare applies to the booking details entered at that time.
Additional charges may apply if:
- you change the pickup location, destination, route or number of stops
- you request a different journey time or materially alter the booking
- waiting time is incurred
- tolls, congestion charges, parking charges, airport drop-off or pickup charges apply
- cleaning or repair is required because of damage, spillage or soiling caused by a passenger
- any other reasonable and clearly connected additional cost arises in performing the booking
Any additional charge will be limited to the amount reasonably caused by the change, delay or cost incurred.
If a fare cannot be calculated in advance, we will explain the basis on which it will be calculated before your booking is confirmed.
7. Payment
App bookings must be paid using a valid supported payment method made available during checkout.
By providing a payment method, you authorise us and our payment processor to take payment for:
- the confirmed fare
- any additional charges properly payable under these terms
- any fair cancellation, no-show, waiting-time, cleaning or damage charge properly due under these terms
We may place an authorisation hold, take prepayment, or complete payment capture as part of the booking flow presented to you.
For direct bookings made by phone or message, payment will be arranged using the payment method or process communicated at the time of booking.
8. Cancellations, Refunds and No-Shows
Bookings with Woodham Taxi are for passenger transport services.
You may cancel a booking before pickup.
If you cancel before a driver has been dispatched and no cancellation charge was disclosed to you at the time of booking, we will normally not charge you.
If you cancel late, after dispatch, after the driver has arrived, or if you fail to attend the pickup point at the agreed time, we may charge a fair cancellation or no-show fee reflecting our direct loss and costs already incurred.
Where a specific cancellation or no-show fee is displayed in the app or clearly communicated to you at the time of booking, that fee will apply, subject always to applicable law.
If we cancel a booking and you are not at fault, we will refund any prepaid amount that is due for the part of the service not provided.
Any refund due will normally be made back to the original payment method unless we agree otherwise.
9. Pickup Times, Waiting Time and Journey Changes
Pickup times are estimates unless we have expressly agreed a fixed booked time for a specific journey.
You must be ready at the pickup point at the agreed time and ensure that the driver can reasonably locate you.
If the vehicle is kept waiting beyond any free waiting period stated at booking, waiting time may be charged.
If you request changes after confirmation, including changes to the pickup, route, destination, stop list, passenger count or timing, we may:
- accept the change and adjust the fare and timing accordingly
- refuse the change where it is unsafe, impractical or not reasonably possible
10. Passenger Responsibilities
You are responsible for ensuring that:
- all booking details are correct
- all passengers behave safely and lawfully
- the number of passengers, luggage and carried items are suitable for the vehicle booked
- nothing carried by a passenger is dangerous, unlawful or likely to cause damage or delay
Passengers must not:
- smoke or vape in the vehicle
- consume illegal drugs
- behave abusively, aggressively or in a way that distracts the driver
- damage or soil the vehicle beyond normal use
- put the driver, vehicle or any other road user at risk
You are responsible for reasonable cleaning or repair costs caused by damage, spillages, excessive soiling or other passenger-caused loss.
If you have accessibility needs, mobility equipment, extra luggage, or any other special requirement, you should tell us before booking. We will try to accommodate confirmed requirements, but availability cannot be guaranteed unless expressly confirmed by us.
11. Our Right to Refuse or End a Booking
We may refuse, suspend or end a booking if:
- payment cannot be verified
- the booking details are materially incorrect or misleading
- carrying out the booking would be unsafe or unlawful
- a passenger behaves abusively, threatens the driver or commits an offence
- the vehicle cannot lawfully or safely carry the passengers or items presented
- an event outside our reasonable control makes the journey impracticable
Where this happens, any refund or charge will be handled in line with these terms and applicable law.
12. Delays and Events Outside Our Control
Road traffic, diversions, weather, accidents, vehicle breakdown, public events, network outages and other events outside our reasonable control can affect availability and timing.
We do not guarantee that a journey will be free from delay where circumstances outside our reasonable control interfere with performance.
If there is a significant delay or disruption, we will try to notify you as soon as reasonably possible using the contact details attached to the booking.
13. Lost Property
Please check you have all your belongings before leaving the vehicle.
If property is found and handed to us, we will use reasonable efforts to help return it. We may charge a reasonable handling, storage, postage or delivery fee where returning the item requires additional time, travel or cost.
We are not responsible for items left in a vehicle unless the loss results from our negligence or other breach of duty.
14. Complaints and Customer Support
If you have a complaint or issue relating to a booking, journey or charge, please contact us as soon as possible at info@woodhamtaxi.co.uk or on 0333 00 66 331.
To help us investigate, please provide your booking reference, the date and time of travel, and a short description of the issue.
15. Privacy and Data
We collect and use personal data for purposes connected with account access, booking management, payment processing, driver dispatch, fraud prevention, safety, customer support and service improvement.
We may share relevant booking and contact information with drivers, payment processors, mapping or communication providers, and service partners involved in fulfilling the booking.
Our handling of personal data is described in our Privacy & Data Policy.
If you want to understand how account deletion works, including what data may still need to be retained where required by law, please see our Account Deletion page:
https://woodhamtaxi.co.uk/account-deletion
16. Liability
We will provide our services with reasonable care and skill.
We are responsible for foreseeable loss or damage caused by our breach of these terms or by our failure to use reasonable care and skill.
We are not liable for:
- loss or damage that was not foreseeable
- indirect or consequential loss
- business losses
- missed appointments, missed flights, missed trains, missed events or similar losses, except to the extent directly caused by our negligence or other liability that cannot legally be excluded or limited
Nothing in these terms excludes or limits liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- any other liability that cannot legally be excluded or limited
17. Changes to These Terms
We may update these terms from time to time.
The version of the terms in force at the time your booking is made will apply to that booking.
18. Governing Law
These terms are governed by the law of England and Wales.
If you are a consumer, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live.
