South Woodham Ferrers • Cold Norton • North Fambridge • Althorne • Burnham-on-Crouch • Southminster • Bradwell-on-Sea • Wickford • Battlesbridge • Rettendon • East Hanningfield • Purleigh • Chelmsford • Airports
Policy
Privacy & Data Policy
Effective date: 12 January 2026
1. Who We Are
WOODHAM TAXI LTD (“Woodham Taxi”, “we”, “us”, “our”) is the controller of the personal data covered by this policy.
Company number: 16956400
Registered office: 9a Trinity Square, South Woodham Ferrers, Chelmsford, England, CM3 5JX
Email: info@woodhamtaxi.co.uk
Telephone: 0333 00 66 331
2. Scope of This Policy
This policy explains how we collect, use, store and protect personal data when you:
- use our website
- contact us by phone, email or message
- create or use a Woodham Taxi customer app account
- request a quote
- make a booking
- pay for a booking
- receive journey updates
- contact us for support, complaints or account-related issues
The Woodham Taxi customer app is live. Additional short notices may also appear in the app at sign-in, payment, location-permission and notification-permission stages.
3. The Personal Data We Collect
Depending on how you use our services, we may collect:
a. Identity and contact details
- name
- phone number
- email address
- account sign-in details or a unique account identifier provided through Google Sign-In or Sign in with Apple
b. Booking and journey details
- pickup address
- destination address
- requested pickup time
- journey notes
- passenger and luggage details where relevant
- booking history
- booking reference numbers
- driver and journey status updates
c. Location data
- pickup and destination details you enter
- if you allow this in your device or browser settings, your device location to help set or confirm pickup details and improve booking accuracy
d. Payment and transaction details
- payment status
- transaction references
- refund information
- limited payment-method information needed for customer support, fraud prevention and record-keeping
We do not store full payment card details on our own systems. Payments are handled through our payment service providers.
e. Technical and usage data
- IP address
- browser type
- device type
- operating system
- app version
- crash and diagnostic data
- website and app usage logs
f. Communications and support records
- emails
- messages
- support requests
- complaint details
- notes relating to bookings or customer service
g. Preferences
- saved addresses or booking preferences
- notification settings
- marketing preferences where offered
Please do not send us unnecessary sensitive personal information. If you choose to provide information relevant to accessibility or assistance needs, we will only use it where reasonably necessary and permitted by law.
4. How We Collect Personal Data
We collect personal data:
- directly from you when you contact us, request a quote, book, pay, sign in or use the website or app
- from Google or Apple if you choose to use their sign-in services
- from our payment providers when they confirm payment, refund or payment status
- from drivers, dispatch systems or service partners where needed to manage a booking or resolve an issue
- automatically through website, app and server logs, and through cookies or similar technologies where used
If you make a booking for another person, you should only give us their details if you have authority to do so.
5. How We Use Personal Data
We use personal data to:
- create and manage customer accounts
- provide quotes and booking services
- calculate fares
- verify payment
- confirm, dispatch and manage bookings
- send booking confirmations, receipts and service updates
- provide customer support
- handle complaints, refunds, cancellations, disputes and chargebacks
- maintain service security and prevent fraud or misuse
- monitor, improve and develop our website, app and services
- comply with legal, regulatory, accounting, insurance and record-keeping obligations
- send marketing communications where we are permitted to do so
6. Our Lawful Bases
Depending on the purpose, we rely on one or more of the following lawful bases under UK data protection law:
- Contract: where processing is necessary to provide a quote, create a booking, manage an account, process payment, deliver transport services or provide related support.
- Steps at your request before a contract: where you ask us to prepare or arrange a booking before it is confirmed.
- Legal obligation: where we need to keep records, respond to lawful requests, deal with regulators, comply with tax or accounting requirements, or meet other legal duties.
- Legitimate interests: where it is necessary for running and improving our business, managing bookings, preventing fraud, maintaining security, training staff, handling complaints and protecting our legal position, provided those interests are not overridden by your rights.
- Consent: where consent is required or appropriate, such as certain optional marketing communications, optional permissions or similar processing.
Where we rely on consent, you can withdraw it at any time. This does not affect processing already carried out lawfully before withdrawal.
7. If You Do Not Provide Required Information
Some personal data is necessary for us to provide our services. If you do not provide the information needed for a quote, booking, account, payment or support request, we may not be able to accept, confirm or complete your booking.
8. Who We Share Personal Data With
We may share personal data with:
- drivers assigned to your booking
- partner operators or subcontractors where lawfully and operationally necessary to fulfil a booking
- payment service providers and related financial service providers
- authentication, hosting, cloud, database, mapping, messaging, analytics, monitoring and customer-support providers
- professional advisers, insurers and dispute-handling providers
- regulators, law enforcement agencies, courts, local authorities or other third parties where required by law or where necessary to establish, exercise or defend legal claims
We only share personal data to the extent reasonably necessary for the relevant purpose.
9. International Transfers
Some of our service providers may store personal data outside the UK or make it accessible from outside the UK.
Where personal data is transferred outside the UK, we will take steps to ensure an appropriate level of protection is in place under applicable data protection law.
10. Marketing
We may send service-related communications about your account, payment, booking, cancellation, driver status or customer support. These are not marketing messages.
Where we send marketing by email, text, push notification or similar electronic means, we will do so only where we are permitted by law. This may include:
- where you have given consent
- where another lawful route applies under the relevant marketing rules
You can opt out of marketing at any time by using any unsubscribe method we provide or by contacting us at info@woodhamtaxi.co.uk.
11. Cookies and Similar Technologies
Our website and app may use cookies or similar technologies for security, functionality, performance and analytics purposes.
Where required by law, we will ask for your consent before using optional cookies or similar technologies. You can also manage some cookie preferences through your browser settings or any cookie tools we make available.
12. How Long We Keep Personal Data
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including:
- managing accounts and bookings
- dealing with payments, refunds and disputes
- handling complaints and customer support
- preventing fraud and maintaining security
- complying with legal, tax, accounting, insurance and regulatory obligations
If you have booked or taken a taxi journey with Woodham Taxi, we may retain the minimum necessary related records for up to 6 years where required for legal, tax, accounting, regulatory, dispute-handling, fraud-prevention or insurance purposes.
If you have not booked or taken a taxi journey with Woodham Taxi, your account data can usually be deleted without any extended retention period, subject to any limited technical, security or fraud-prevention records we may need to keep for a short period.
When personal data is no longer needed, we will delete it, anonymise it or securely store it only where continued retention is required by law.
13. Your Rights
Depending on the circumstances, you may have the right to:
- be informed about how we use your personal data
- access a copy of your personal data
- ask us to correct inaccurate or incomplete data
- ask us to erase personal data in some situations
- ask us to restrict processing in some situations
- object to certain processing
- ask for data portability in some situations
- withdraw consent where we rely on consent
These rights are not absolute and may be subject to legal exceptions.
To exercise your rights, contact us at info@woodhamtaxi.co.uk. We may need to verify your identity before acting on your request.
If you want to delete your Woodham Taxi customer account, please see our Account Deletion page for further details about how account deletion works and what data may still need to be retained by law:
https://woodhamtaxi.co.uk/account-deletion
14. Security
We use reasonable technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
No online service can be guaranteed to be completely secure, so you should also take care to protect your device, account details and login credentials.
15. Children’s Data
Our customer app and account-based booking service are intended for users aged 18 or over.
We do not knowingly create customer accounts for children. If you believe personal data relating to a child has been provided to us inappropriately, please contact us and we will review the matter.
16. Third-Party Services and Links
Our website or app may integrate with or link to third-party services, including sign-in providers, payment providers, mapping providers and social media platforms.
Those third parties may process personal data under their own privacy notices and terms. We are not responsible for the privacy practices of third-party services we do not control.
17. Changes to This Policy
We may update this policy from time to time.
The latest version published on our website will apply from its stated effective date.
18. Contact Us and Complaints
If you have questions about this policy or about how we use personal data, please contact:
WOODHAM TAXI LTD
Email: info@woodhamtaxi.co.uk
Telephone: 0333 00 66 331
Registered office: 9a Trinity Square, South Woodham Ferrers, Chelmsford, England, CM3 5JX
If you are unhappy with how we handle your personal data, you may also complain to the Information Commissioner’s Office (ICO).
