The Woodham Taxi customer app is nearly live. It makes it easier to book local journeys and airport transfers, view fares before booking, pay securely, and receive real-time journey updates. You can also book directly with us by phone if needed.
How do I book?
You can book through the Woodham Taxi customer app by entering your pickup and destination, reviewing the fare shown, completing secure payment, and waiting for booking confirmation once your booking has been successfully verified in the system.
If you need to book directly, please contact Woodham Taxi on 0333 00 66 331.
How does booking in the app work?
Enter your pickup and destination, review the fare shown, complete secure payment, and then receive confirmation once your booking has been successfully verified in the system.
Will I see the fare before I confirm?
Yes. The fare will always be shown before you complete your booking.
How are fares calculated?
Fares are calculated based on the pickup location, destination and journey details entered when booking. The fare is shown before you confirm your booking so you know the price in advance.
How does payment work?
Payments in the Woodham Taxi app are handled securely using Stripe. This allows customers to pay quickly using Apple Pay, Google Pay, or other supported payment methods shown during checkout.
Stripe is a globally trusted payment platform used by millions of businesses, helping ensure your payment is processed safely and securely.
When is my booking confirmed?
Your booking is confirmed once your payment has been successfully authorised and you receive a booking confirmation in the app. Confirmation may also be sent by SMS and/or email.
Will I receive updates after booking?
Yes. The app shows key booking updates so you can see when your journey is confirmed, dispatched, and when your driver is on the way.
Can I get a receipt with my booking?
Yes. Every booking made through the Woodham Taxi app automatically receives a receipt by email. The receipt provided is a VAT receipt for your records.
Can I change or cancel a booking?
Changes and cancellations depend on the status of your booking. Full details are available in the app and in our Terms & Conditions.
Can I pre-book a journey in the app?
Yes. The app allows you to book journeys in advance, making it easier to plan local journeys and airport transfers.
Do I need an account to use the app?
Yes. To keep your bookings, payments and trip updates organised in one place, you sign in using either Google or Apple when using the Woodham Taxi app.
Which areas do you cover?
We cover South Woodham Ferrers, Cold Norton, North Fambridge, Althorne, Burnham-on-Crouch, Southminster, Bradwell-on-Sea, Wickford, Battlesbridge, Rettendon, East Hanningfield, Purleigh, Chelmsford, and airport journeys.
Can I book airport transfers?
Yes. Woodham Taxi provides both local journeys and airport transfers. Airport journeys can be arranged in advance.
Is Woodham Taxi available 24 hours?
Availability can vary depending on driver availability and demand. Pre-booking is recommended, especially for early morning journeys, late-night travel and airport transfers.
Are Woodham Taxi drivers licensed?
Yes. All drivers working with Woodham Taxi are fully licensed and authorised to carry passengers in accordance with local authority licensing requirements.
How are drivers vetted?
Woodham Taxi only uses Council Private Hire Vehicle or Hackney Carriage licence holders. We carefully choose drivers based on factors such as:
- strong ties to the local area
- good knowledge of local routes and amenities
- previous professional driving experience
- recommendations from credible and trusted sources
What if I need help?
If you need help with a booking or need urgent assistance, please contact Woodham Taxi on 0333 00 66 331 or email info@woodhamtaxi.co.uk.
South Woodham Ferrers • Cold Norton • North Fambridge • Althorne • Burnham-on-Crouch • Southminster • Bradwell-on-Sea • Wickford • Battlesbridge • Rettendon • East Hanningfield • Purleigh • Chelmsford • Airports
Frequently Asked Questions
