Cookies Policy
Cookies Policy
Effective date: 28 April 2026
1. Introduction
This Cookies Policy explains how WOODHAM TAXI LTD (“Woodham Taxi”, “we”, “us”, “our”) uses cookies and similar technologies on woodhamtaxi.co.uk, the Woodham Taxi customer app, and any related Woodham Taxi web pages or app surfaces we control.
This policy should be read alongside our Privacy & Data Policy.
2. What Are Cookies and Similar Technologies?
Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember information about your visit, improve performance, support security, and enable certain features.
Similar technologies may include local storage, session storage, software development kits, pixels, tags, scripts, device identifiers, app storage, browser storage, caching tools, or other technologies that store information on your device or access information already stored on your device.
In this policy, “cookies” includes cookies and similar technologies unless the context says otherwise.
3. Where This Policy Applies
This policy applies to:
- related Woodham Taxi web pages we control
- the Woodham Taxi customer app where app storage or similar technologies are used
- booking, account, payment, support or information pages operated by Woodham Taxi
Third-party websites, platforms, payment services, app stores, sign-in providers and mapping providers may use their own cookies or similar technologies under their own policies.
4. How We Use Cookies
We may use cookies and similar technologies to:
- make our website and app work properly
- keep our website, app, accounts and booking systems secure
- remember settings, choices or preferences
- support page navigation, forms and session handling
- support account sign-in and authentication flows
- support booking, quote, payment and customer-support functionality
- understand how visitors use our website or app
- monitor performance, diagnose errors and improve user experience
- protect against fraud, misuse, security threats and technical failures
- comply with legal, operational, payment, security and record-keeping obligations
We do not use cookies to sell your personal data.
5. Types of Cookies We May Use
a. Strictly necessary cookies and technologies
These are required for the website, app or requested service to operate properly.
They may be used for:
- page navigation
- security
- fraud prevention
- account sign-in
- session management
- booking flow functionality
- payment flow support
- load balancing
- network management
- remembering privacy or cookie choices
- protecting forms and systems from misuse
Because these cookies are necessary for the service to function or for a service you have requested, they do not usually require consent under applicable cookie rules.
b. Functional cookies and technologies
These help the website or app remember choices you make, such as preferences, settings or saved options.
They may support a more convenient and consistent user experience.
Where these are not strictly necessary, we will ask for consent where required by law.
c. Analytics and performance cookies
These help us understand how visitors use the website or app, such as which pages are visited, whether errors occur, how users move around the service, and how the service performs.
This helps us improve reliability, usability and content.
Where required by law, we will ask for consent before using analytics or performance cookies that are not exempt.
d. Security, fraud-prevention and diagnostic technologies
These may help us detect suspicious activity, prevent misuse, protect accounts, secure booking and payment flows, diagnose technical issues, and maintain service reliability.
Some security technologies may be strictly necessary. Others may require consent depending on how they are used.
e. Payment, sign-in, maps and booking support technologies
Some parts of the service may rely on providers that help with:
- secure payment processing
- Google Sign-In or Sign in with Apple
- map display
- address lookup
- route or distance calculation
- booking confirmation
- customer support
- app or website reliability
These providers may use their own cookies or similar technologies when their services are loaded or used.
6. Third-Party Cookies and Services
Our website or app may use or link to third-party services, including:
- payment providers
- sign-in providers
- mapping and address providers
- hosting and cloud providers
- analytics and monitoring providers
- communication and notification providers
- embedded content providers
- social media or external link providers
Those third parties may set or read their own cookies or similar technologies.
We do not control third-party cookies set by external services. Those third parties are responsible for their own cookie and privacy practices.
You should read the privacy and cookie information provided by those third parties where relevant.
7. Legal Basis and Consent
Strictly necessary cookies and similar technologies may be used without consent where they are required to provide the website, app or service you have requested, or where another lawful exemption applies.
For optional cookies and similar technologies, including certain analytics, performance, preference, marketing or non-essential technologies, we will ask for consent where required by law.
Where we rely on consent, you can withdraw or change your consent at any time using any cookie preference tool we provide, your browser settings, device settings, app settings, or by contacting us where appropriate.
Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.
8. Managing Cookies
You can control or disable many cookies through your browser settings.
Most browsers allow you to:
- view what cookies are stored
- block some or all cookies
- delete cookies
- clear browsing data
- block third-party cookies
- control site permissions
You may also be able to control app permissions, location access, notification permissions, device identifiers and similar settings through your device or operating system settings.
Please note that blocking or deleting strictly necessary cookies may cause parts of the website, app, booking flow, account flow or payment flow to stop working properly.
If we provide a cookie banner or cookie preference tool, you can also use that tool to manage your cookie choices.
9. App Storage and Device Permissions
The Woodham Taxi customer app may use app storage, browser storage, device permissions or similar technologies to support account access, booking flow, location permission handling, notification settings, payment flow, security, diagnostics and app functionality.
Device permissions, such as location or notifications, are usually controlled through your device operating system or browser settings.
If you disable certain permissions or storage functions, some app features may not work correctly.
10. Location, Maps and Payment Services
Where you use map, address, route, location or payment features, third-party providers may process information needed to provide those services.
For example:
- map or address providers may process location, address, route or device information
- payment providers may process payment, device, fraud-prevention or transaction information
- sign-in providers may process authentication and account information
These services may use cookies or similar technologies under their own policies.
11. Marketing Cookies
We do not currently describe any advertising or cross-site marketing cookie use as essential.
If we introduce optional marketing, advertising, remarketing, profiling or cross-site tracking cookies in future, we will ask for consent where required by law and provide relevant information about those technologies.
12. How Long Cookies Last
Cookies may be:
- session cookies, which are deleted when you close your browser or app session
- persistent cookies, which remain for a set period or until deleted
- local storage or app storage, which may remain until cleared by the app, browser, device, user action or system process
The lifespan of each cookie or similar technology depends on its purpose and provider.
Where a cookie preference tool is available, it may provide more detail about specific cookies and retention periods.
13. Updates to Cookies and Technologies
The cookies and similar technologies used by our website or app may change as we maintain, secure, improve or update the service.
Where required, we will update this policy, refresh cookie information, or ask for fresh consent if our use of optional cookies or similar technologies materially changes.
14. Changes to This Policy
We may update this Cookies Policy from time to time.
The latest version published on our website will apply from its stated effective date.
Where required or appropriate, we may notify you of material changes through the website, app, email, cookie banner or another reasonable method.
15. Contact Us
If you have questions about this Cookies Policy, please contact:
WOODHAM TAXI LTD
Email: info@woodhamtaxi.co.uk
Telephone: 0333 00 66 331
Registered office: 9a Trinity Square, South Woodham Ferrers, Chelmsford, England, CM3 5JX
